Question 1

How long will it take to receive my order?

Accepted Answer

Normally, orders are processed in 2-5 business days, and shipping takes an additional 3-7 business days within the U.S. The total delivery time is usually 5 to 12 business days.

Question 2

How to track my order?

Accepted Answer

Once you send your order, you'll receive a confirmation email with your tracking number. You can use it to track your package directly on the carrier's website.

Question 3

Do you ship internationally?

Accepted Answer

We currently only ship within the United States. Shipping rates are calculated at checkout based on your location.

Question 4

Do you offer free shipping?

Accepted Answer

¡Sí! Actualmente enviamos por todo Estados Unidos. El envío estándar cuesta 5,99 $ y ofrecemos envío GRATIS en pedidos de 25 $ o más. La entrega estimada es de 5 a 8 días laborables."

Question 5

What is your return policy?

Accepted Answer

Since our products are made to order, we do not accept returns, exchanges, or refunds for wrong sizes, order mistakes, customer-provided customization errors, or changes of mind. If your order arrives damaged, defective, or with printing errors, contact info@watercolorpoint.com within 30 days of delivery with your order number, clear photos, and a brief description. If approved, we will provide a replacement at no extra cost. Refunds are only given when a replacement is not possible.

Question 6

Can I exchange an item?

Accepted Answer

We do not accept exchanges. Since all products are made to order, all sales are final. If your item arrives damaged, defective, or with printing errors, please contact us at info@watercolorpoint.com within 30 days of delivery and we will take care of it.

Question 7

Can I cancel or change my order?

Accepted Answer

If you need to cancel or modify your order, please contact us as soon as possible at info@watercolorpoint.com. Orders that have already been processed may not be eligible for changes.

Question 8

What payment methods do you accept?

Accepted Answer

We accept major credit cards (Visa, Mastercard, American Express) as well as Shop Pay, Apple Pay, Google Pay.

Question 9

How can I contact you?

Accepted Answer

You can reach us at info@watercolorpoint.com. We'll get back to you as soon as possible.

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Frequently Asked Questions