Refund policy
Return & Refund Policy
At Watercolor Point, all of our products are made to order. This means each item is created specifically for you once your purchase is completed.
Due to our print-on-demand production model, we do not accept returns, exchanges, or refunds for incorrect sizing, ordering mistakes, customer-provided personalization errors, or change of mind.
Damaged or Misprinted Items
If your order arrives damaged, defective, or with a printing error, we will gladly assist you.
To initiate a claim, please contact us at:
Within 30 days of delivery, including:
- Your order number
- Clear photos of the item
- A brief description of the issue
Once reviewed and approved, we will offer a replacement at no additional cost.
We do not require the defective item to be returned unless explicitly stated.
Refunds
Refunds will only be issued if a replacement is not possible.
If a replacement cannot be provided, an eligible refund will be issued to the original payment method.
Personalized Products
Custom or personalized items (including products with names, phrases, dates, or any customer-requested modifications) are not eligible for returns, exchanges, or refunds.
Because these items are made specifically for each customer, they cannot be resold or reused.
If a personalized product arrives damaged, defective, or contains a manufacturing or printing error, please contact us within 30 days of delivery with clear photos so we can evaluate the issue and provide an appropriate solution.
We are not responsible for spelling errors, incorrect sizing, or inaccurate personalization information submitted by the customer at the time of purchase. Please review all personalization details carefully before placing your order.