Shipping policy

SHIPPING POLICY

Last updated: 12 Abril 2026

This Shipping Policy describes how watercolorpoint (β€œwe”, β€œus”, or β€œour”) processes and delivers orders placed through our website.

1. Order Processing (Made-to-Order)

All products are made to order. Orders are typically processed within [2–5 business days] (excluding weekends and holidays).

During periods of high demand, processing times may be longer. We will notify you if there are significant delays.

Important: Once an order enters production, it cannot be changed or canceled.

2. Shipping Methods and Delivery Times

Shipping rates and options are displayed at checkout.

Estimated delivery times after shipment:

  • United States: [3–7 business days]
  • International: [7–21 business days]

Delivery times are estimates, not guarantees, and may vary due to carrier delays, weather, or other factors beyond our control.

3. Shipment Confirmation and Tracking

You will receive a shipment confirmation email with a tracking number once your order has shipped. Tracking updates may take [24–48 hours] to appear.

4. Carriers

We ship using third-party carriers such as USPS, UPS, FedEx, or other logistics partners depending on destination and fulfillment.

5. Shipping Costs

Los costes de envΓ­o se calculan en el momento del pago en funciΓ³n del destino, el mΓ©todo de envΓ­o y el peso del pedido.

6. Customs, Duties, and Taxes (International Orders)

For international orders, customs duties, import taxes, and fees are the responsibility of the customer. Estos cargos no estΓ‘n incluidos en el producto ni en el precio de envΓ­o.

7. Incorrect or Incomplete Address

Please ensure your shipping address is accurate and complete at checkout.

We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If a package is returned, additional shipping fees may apply to reship the order.

8. Lost, Stolen, or Delayed Packages

Once an order is handed over to the carrier, we are not responsible for lost, stolen, or delayed packages.

If your tracking shows β€œdelivered” but you did not receive the package, please contact the carrier directly. You may also contact us at watercolorpoint2026@gmail.com and we will assist you.

9. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within [7 days] of delivery at watercolorpoint2026@gmail.com

Please include:

  • Order number
  • Description of the issue
  • Clear photos of the item and packaging

We will review the claim and, if approved, provide a replacement or refund at no additional cost.

10. Delays Beyond Our Control

We are not liable for delays caused by carriers, customs, weather, or other circumstances beyond our control.

11. Contact Information

For questions about shipping or your order, contact us at:
watercolorpoint2026@gmail.com