SHIPPING POLICY

Last updated: April 12, 2026

This Shipping Policy explains how Watercolor Point ("we," "us," or "our") processes and delivers orders placed through our online store.

1. Shipping Area

We currently ship only within the United States. At this time, we do not ship internationally, to U.S. territories (including Puerto Rico and Guam), or to P.O. Boxes.

2. Order Processing (Made-to-Order)

All of our products are made to order. Orders are typically processed within 2 to 5 business days, excluding weekends and holidays.

During periods of high demand, processing times may be extended. If significant delays occur, we will notify you as soon as possible.

Please note: Once an order has entered production, it cannot be modified or canceled.

3. Shipping Methods & Delivery Times

Available shipping methods and shipping rates are displayed during checkout.

Estimated delivery time after shipment:

United States: 3 to 7 business days.

Delivery times are estimates only and are not guaranteed. Delays caused by shipping carriers, weather conditions, holidays, or other circumstances beyond our control may occur.

4. Shipment Confirmation & Tracking

Una vez que tu pedido haya sido enviado, recibirás un correo electrónico de confirmación con tu trackin

Please allow 24 to 48 hours for tracking updates to appear.

5. Shipping Carriers

Orders are shipped through trusted carriers, including USPS, UPS, FedEx, or other fulfillment partners, depending on the destination and shipping method.

6. Shipping Costs

Shipping costs are calculated at checkout based on the shipping destination, selected shipping method, and order details.

7. Incorrect or Incomplete Shipping Address

Customers are responsible for providing an accurate and complete shipping address at checkout.

Watercolor Point is not responsible for delivery issues resulting from incorrect or incomplete addresses provided by the customer. If a package is returned due to an incorrect address, additional shipping charges may apply for reshipment.

8. Lost, Stolen, or Delayed Packages

Once an order has been accepted by the shipping carrier, delivery is managed by the carrier.

If your tracking information indicates that your package has been delivered but you have not received it, please contact the shipping carrier first. You are also welcome to contact us at info@watercolorpoint.com, and we will gladly assist you in resolving the issue whenever possible.

9. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at info@watercolorpoint.com.

To help us process your request, please include:

• Your order number
• A description of the issue
• Clear photos of the product and its packaging

After reviewing your claim, we will determine the appropriate resolution. In most cases, a return is not required. We will work with our production partner to send a replacement or issue a refund when appropriate.

10. Delays Beyond Our Control

Watercolor Point is not liable for shipping delays caused by events beyond our reasonable control, including carrier delays, severe weather, natural disasters, or other unforeseen circumstances.

11. Contact Information

If you have any questions regarding your shipment or order, please contact us at:

Email: info@watercolorpoint.com